Contact Us

Christmas 2024 - PLEASE READ

Please note that our change request freeze will be in place from 9am on 19/12/2024 and will last until 9am on 02/01/2025.

We have no planned service impacting maintenance scheduled during the Christmas period and, excluding cases of emergency fault resolution, any change requests that involve the Host-IT/nLighten core network and hosting infrastructure will be postponed until the resumption of normal services on 02/01/2025. This is implemented to make sure there are no changes which could affect any of our services utilised by customers.

Support Related Queries:-

As usual our Support Dept will be available as normal throughout the Christmas period via online tickets and email with telephone support available up until 5pm on the 24th of December and then between 9am and 5pm on 27th, 30th & 31st of December.

Accounts & Sales Related Queries:-

The Accounts Dept will be available to respond to queries made via phone, email or ticket system up until 4pm on the 23rd of December and then between 9am and 5pm on 27th, 30th & 31st December. During the Christmas period, for any Sales related queries, please email sales@host-it.co.uk

On behalf of Host-IT, we wish you a Happy Christmas and a fantastic New Year.

Sales

sales@host-it.co.uk

Accounts

accounts@host-it.co.uk

Support

support@host-it.co.uk

Call Us

0344 745 1300 (Mon-Fri 9am-5pm)

UK Calls to our 0344 number are charged at no more than a national rate call.

Sales & General Enquiries Only

For Technical Support, please raise a support ticket via your online portal.

Tours are normally conducted between 10am-4pm (Mon to Fri). Specify location in message box.

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Main Office Address

For Security All Site Visits Are By Prior Appointment Only

Nuco Technologies Ltd T/A Host-IT
Brick Close, Kiln Farm, Milton Keynes, MK11 3JB, UK

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Customer Service Aims

Telephone calls to all departments will be answered during our standard office hours which are 9am to 5pm

(Monday to Friday - excluding public holidays).

We aim to respond to all Tech Support tickets and emails as soon as possible and within a minimum of 24 hours of receipt.

Those Tech Support tickets raised with a "Critical Status" are responded to 24x7 and prioritised but please check the Critical status criteria before sending, especially during office hours.

Accounts, Sales and General Enquiry tickets and emails will be responded to as soon as possible and by the next working day as a minimum.

Should you wish to make a complaint about a service taken from Nuco Technologies Ltd t/a Host-IT Internet Solutions then please click here for our Customer Complaints Procedure.

Name & Registered Office

Do not send communication to this address, use the one above

Proximity House, Chester Gates, Chester, CH1 6LT

Nuco Technologies Ltd is a company registered in England and Wales with company number 04470751