Domain Registration Terms

Nuco Technologies Ltd t/a Host-it™ Internet Solutions

Domain Name Registration/Renewal/Transfer Service Terms & Conditions
(v1.5)

1. Domain Registration/Incoming Transfer Orders
2. Services
3. Charges and Payment
4. Cancellation
5. Domain name registry/registrar and indemnity
6. Domain Renewal
7. Domain WHOIS Information and updates
8. Domain WHOIS Privacy Service
9. Domain Transfers (To and From)
10. Indemnity
11. Disputes
12. Interpretation
13. Domain name specific Terms & Conditions and related Dispute Resolution Policy
14. Who are ICANN?

1. ALL Domain Registration/Incoming Transfer Orders

1. Customer domain registrations/incoming transfer orders are submitted to us online.  New customers can do this directly via our website and existing customers can use their online admin panel account.
   When registering a new domain, full contact details of the proposed registered owner (organisation or person) must be supplied. Failure to supply the full registration information required, may delay the order from being processed. As part of the domain registration/transfer order, the customer gives consent for the respective domain registry and its designees and agents to use , copy, distribute, publicize, modify, and other processing of the customers' contact details in a manner consistent with the purposes specified pursuant in providing the domain name and maintaining the respective domain registration Whois record.
2. Customers should ensure that all domain registration order information submitted is spelt correctly and is up to date as any subsequent amendments may incur a charge in order to perform.
   1. Customers are responsible for ensuring that they have complied with the registration criteria and obtained all consents and authorisations necessary in respect of the registration or transfer of the domain name(s).  By ordering a domain registration through Nuco Technologies Ltd, the customer acknowledges that they have read and understood and agree to be bound by the respective Domain Registries' own terms and conditions for the domain extension ordered. Domain extension specific information including specifc Terms and Conditions and Dispute Policy can be found as per links below these terms.
3. The customer also confirms and warrants that any Requested Domain is being registered or transferred into our control, to be used at no time whatsoever, for any unlawful purpose.  If a domain registered through or held by Nuco Technologies Ltd is subsequently identified as being unlawfully used, by a Law Enforcement Agency such as the Serious and Organised Crime Agency (SOCA), the Metropolitan Police Central e-crime Unit (PCeU) or the Police then the domain will be subject to immediate suspension without warning either by Nuco Technologies Ltd or by the respective Domain Registry upon that Agency’s instruction.
4. Nuco Technologies Ltd t/a Host-it™ Internet Solutions reserve the right to refuse orders for any reason. Where we do refuse an order, we will notify the customer that the order will not be processed via telephone or email. If the order has been processed and the customer has paid our charges they will be refunded back to the credit/debit card or PayPal account used to make the payment OR placed as a credit on the customers account.
5. We will endeavour to register the domains requested by a customer, subject to their availability but we will not be liable for any delay in registering any domains that have been requested.  ALL registration and transfer orders are manually vetted and before the order is accepted and processed.
6. If we accept a domain registration/transfer order, the processing of your request will start immediately.

1.1 .uk Domain Registrations (excluding .gov.uk and .ac.uk – see section 1.2 below)

Please view the following link for .uk Domain Registration requirements:- https://tutorials.host-it.co.uk/domains/uk-domain-registration-requirements/67

When a customer submits a request to register or renew any .uk (excluding .gov.uk & ac.uk) domain name with Nuco Technologies Ltd t/a Host-it™ Internet Solutions they will be entering into two contracts - one contract with Nuco Technologies Ltd t/a Host-it™ Internet Solutions and one contract with the .uk domain registry - Nominet UK.
Nuco Technologies Ltd t/a Host-it™ Internet Solutions will act as the customers' agent by submitting the customers domain registration application to Nominet, and as part of this application, the customer will automatically be entering into a direct contract between the customer and Nominet UK. This is a separate contract which may be found at https://www.nominet.uk/uk-domains/policies/

Nuco Technologies Ltd t/a Host-it™ Internet Solutions must also make the customer aware that part of Nominet's terms and conditions includes the customers' consent to Nominet storing the customers' personal data that has been submitted as part of the Domain Registration requirements.

***DOMAIN RESELLERS – IMPORTANT NOTE***
If you are reselling .uk domain registrations that you have purchased via Nuco Technologies Ltd t/a Host-it™ then you must ensure that your own domain name terms to your customers are compatible with that of ours and Nominet's domain registration terms and that your customers are aware of entering into a contract directly with Nominet when registering a .uk domain (see above).

1.2 Government / Academic Domain Registration

1.2.1 .ac.uk/.gov.wales/.llyw.cymru Domain Registration

These domains are specifically for UK University or Welsh Government use and thus there are strict eligibility requirements that organisations must meet before a domain registration request is accepted. All initial registration applications for these specific domain extensions are processed manually before being submitted to the domain registry (JISC) who will pass on for approval by the relevant authority. We strongly advise that any customer requiring these types of domains, refer to the respective eligibility criteria as per links below BEFORE placing an order with ourselves. Two free manual submission attempts are included in the price of the initial domain registration application (i.e. initial application and then subsequent application should initial application be rejected). All further registration application attempts would be processed at our standard hourly rate. Should the application fail due to ultimate rejection by the relevant authority then the domain registration fee will be refunded in full less our processing charge of £25 + vat which covers our time to prepare and submit the first two application attempts.

.ac.uk Eligibility Criteria

.gov.wales & .llyw.cymru Eligibility Criteria

1.2.2 .gov.uk Domain Registration

By engaging our services for .gov.uk domain registration, you agree to comply with both our standard terms and conditions plus these additional terms and conditions, which apply to gov.uk domain registrations.

1. Eligibility:
   1. Our company is a registered entity within the UK and we comply with the Cyber Essentials certification requirement.
2. Jurisdiction:
   1. All Contracts and Terms of Service are governed by the laws of England and Wales. All disputes will be settled under this jurisdiction.
3. Data Protection:
   1. We comply with the Data Protection Act 2018, UK GDPR, and all applicable privacy laws. Personal data will be handled according to our Privacy Policy:- https://www.host-it.co.uk/privacy-policy
4. Complaints Policy:
   1. We are committed to providing a high-quality service. If you are not satisfied with any aspect of our service, please contact us immediately. Our Customer Complaints code of practice can be found here:- https://www.host-it.co.uk/legal/complaints-code-of-practice
5. Customer Support:
   1. Customer support via the portal ticket system is available 7 days a week from 9am until midnight, UK time including bank holidays.
6. Obligations:
   1. We will look to assist customers in meeting all domain registration and management rules. Changes to domain records will be implemented as advised by the Registry Operator or CDDO Domain Management Team.
7. Registrar Status:
   1. You will be informed if we no longer meet the criteria of an approved .gov.uk registrar or if there are any changes in our organisational control or status.
8. Transition Support:
   1. We will provide reasonable support for moving to another approved .gov.uk registrar if required.
9. Technical Contact:
   1. We will confirm and maintain accurate Technical Point of Contact details with the Registry Operator and CDDO Domain Management Team.
10. Security:
    1. We provide multi-factor authentication for access to domain management tools and ensure the security of domain data. You are responsible for configuring this.
11. Domain Management:
    1. Any domain name changes will follow best practices to maintain security. Notifications of key contact changes will be provided to the CDDO Domain Management Team.
12. Issue Resolution:
    1. We will address any .gov.uk domain-related issues promptly as per the outlined response times based on the impact level of the issue during business hours:
       1. Critical Impact (e.g. domain offline):
          1. Response: Within 4 business hours
          2. Resolution: Within 1 business day
       2. High Impact (e.g. significant functionality affected):
          1. Response: Within 2 business days
          2. Resolution: Within 3 business days
       3. Moderate Impact (e.g. partial functionality affected):
          1. Response: Within 7 business days
          2. Resolution: Within 10 business days
       4. Low Impact (e.g. minor issues):
          1. Response: Within 7 business days
          2. Resolution: Within 10 business days
       5. Non-Impacting Hygiene (e.g. minor administrative changes):
          1. Response: Within 7 business days
          2. Resolution: Within 10 business days
13. Record Retention:
    1. All communications and registration records will be maintained and available to the CDDO Domain Management Team for up to 2 years after cessation of services.
14. Change Requests:
    1. All requests for changes to domains/domain records must be submitted through the Online Portal ticket system and depending on the type of request, an additional signed request may also be required. This ensures proper authorisation, tracking and timely resolution.
15. Additional Terms:
    Precedence, latest version and updates

    These terms take precedence over any other terms in this agreement.

    The latest version of these terms can be found here https://www.gov.uk/guidance/additional-terms-for-govuk-agreements.

    The party selling or issuing the gov.uk domain or subdomain must apply best endeavours to seek to update this agreement annually to reflect the latest version of the terms made available by the Critical Domain Holder (as defined below) from time to time.

    Role and responsibilities of CDDO as the Critical Domain Holder

    The parties agree to and accept the role of the Critical Domain Holder as set out below in respect of the protection of .gov.uk domains and subdomains.

    1. The Central Digital and Data Office (CDDO), acting on behalf of the Minister for the Cabinet Office and as part of the Crown, has rights over the ‘.gov.uk’ domain and subdomains. CDDO is the .gov.uk domain Critical Domain Holder.
    2. The Critical Domain Holder does not need to be party to this agreement.
    3. The Critical Domain Holder has appointed the .gov.uk Registry Operator.
    4. The Critical Domain Holder permits the .gov.uk Registry Operator to enter into Registry Registrar Agreements.
    5. The Critical Domain Holder is the only authority that may verify the identity of the Registrant.
    6. The Critical Domain Holder approves a .gov.uk domain name for use by the Registrant.
    7. The Critical Domain Holder is responsible for setting and maintaining the domain registration and management rules, which are defined in the Apply for your .gov.uk domain name guidance on GOV.UK.
    8. The Critical Domain Holder acts as an escalation point and ultimate decision maker in the event of a dispute regarding the management or control of a .gov.uk domain name.
    9. The Critical Domain Holder may, at its sole discretion, direct the Registry Operator, Registrar, Registrant or sub-Registrant to take action, including urgent action, to protect a .gov.uk domain name, at any time. Such action may include to suspend, withdraw or transfer a .gov.uk domain name:
       1.     if the Registrant or sub-Registrant persistently or seriously violates the domain registration and management rules, which are defined in the Apply for your .gov.uk domain name guidance on GOV.UK,
       2.     if the Registrant or sub-Registrant persistently fails to respond to communications from the Registrar, Registry Operator or Critical Domain Holder,
       3.     to resolve disputes which concern the Registrant or sub-Registrant’s registered .gov.uk domain name,
       4.     if the continued Registration of the Registrant’s .gov.uk domain name poses an immediate critical security threat to the Registrant’s services or other public sector services,
       5.     if the Registrar persistently fails to meet the Criteria to be a .gov.uk Approved Registrar,
       6.     if the Registrar is no longer a .gov.uk Approved Registrar as defined by the criteria,
       7.     if there is any event that might lead to your organisation ceasing trading, such as a voluntary winding up, a bankruptcy, or an insolvency event as defined in section 123 of the Insolvency Act 1986,
       8.     if required by the law.
    10. The Critical Domain Holder is an independent data controller in its own right for personal contact data contained within the Registry Data. The Registry Data means any data, including but not limited to DNS resource records, public-key material for DNSSEC and personal contact data, in each case held by the Registry Operator:
        1. for use in its Registry Services,

        2. or for use by the Registry Operator in performance of its roles and obligations to the Critical Domain Holder, Registrar and/or Registrant,

        3. or for use by the Registrar in performance of its roles and obligations to the Critical Domain Holder, Registry Operator and/or Registrant.

    11. The Critical Domain Holder and its suppliers are authorised to undertake monitoring of all .gov.uk domains and subdomains as described on the Domain Management team page. The purpose of monitoring is to test for the secure configuration of domains and associated digital services and alert the relevant service owners when problems are found.

        The monitoring undertaken by the Critical Domain Holder, and/or its suppliers, may, on some rare occasions, temporarily impair the function of the domain and associated digital services. In those circumstances, the Critical Domain Holder will work with the Registrar, Registrant, and/or Sub-Registrant to overcome the temporary impairment as soon as is reasonably practicable. The Critical Domain Holder and its suppliers are authorised to undertake monitoring of all .gov.uk domains, and subdomains, regardless as to this risk of impairment.

        In undertaking monitoring, the Critical Domain Holder, and/or its suppliers, may process personal data. The processing of personal data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Critical Domain Holder, and/or its suppliers as a data controller. Details associated with a domain will be retained for as long as the domain is registered and in use. If details change to another person the Critical Domain Holder, and/or its suppliers, will remove the old contact within 6 months.

    Role and responsibilities of the Registry Operator

    The parties agree to and accept the role of the Registry Operator as set out below in respect of the protection of .gov.uk domains and subdomains.

    12. The Registry Operator means the administrative and technical operator of the policies, processes and systems required to manage and operate the .gov.uk domains and subdomains. The Registry Operator is the only operator for gov.uk domains and subdomains, as appointed by the Critical Domain Holder.
    13. The Registry Operator must only accept .gov.uk domain registrations from .gov.uk Approved Registrars. The Registrar Operator must not accept .gov.uk domain registrations from any reseller or any other entity.
    14. The Registry Operator must use reasonable endeavours to verify that organisations that wish to be .gov.uk Registrars meet the Criteria to be a .gov.uk Approved Registrar.
    15. The Registry Operator has a Registry Registrar Agreement with all .gov.uk Approved Registrars.
    16. The Registry Operator must ensure that all Registrars have Registrant Agreements in place that reference this GOV.UK page and include these terms as updated from time to time and published on the aforementioned page.
    17. All normal communications that the Registry Operator has with a Registrant must be through a Registrar. The exceptions to this are:
        1. if a Registrar is not supporting their Registrant in accordance with the Criteria to be a .gov.uk Approved Registrar or
        2. if the Registrant itself is not accepting such support.

    In these exceptional cases the Registry Operator may contact a Registrant directly to help the Registrant meet the domain registration and management rules, which are defined in the Apply for your .gov.uk domain name guidance. The  Registry Operator must always copy the relevant Registrar in on communications with a Registrant in these cases.

    18. The Registry Operator must maintain a published list of .gov.uk Approved Registrars.
    19. The Registry Operator operates a fair marketplace for .gov.uk Approved Registrars. If the Registry Operator itself chooses to be a .gov.uk Approved Registrar, it must not grant itself more favourable terms or treatment than other .gov.uk Approved Registrars. The Registry Operator must not favour any .gov.uk Approved Registrar over any other.
    20. The Registry Operator must not unreasonably refuse to sign a Registry Registrar Agreement with a .gov.uk Approved Registrar.
    21. The Registry Operator must use reasonable endeavours to help .gov.uk Approved Registrars continue to meet the Criteria to be a .gov.uk Approved Registrar.
    22. The Registry Operator must notify the Critical Domain Holder before removing the status of .gov.uk Approved Registrar or terminating a Registry Registrar Agreement with a .gov.uk Approved Registrar.
    23. The Registry Operator is an independent data controller in its own right for personal contact data contained within the Registry Data. As a data controller, the Registry Operator will be responsible for ensuring agreements to cover the sharing and processing of personal data with other parties, such as the Registrars, are in place. The Registry Data means any data, including but not limited to DNS resource records, public-key material for DNSSEC and personal contact data, in each case held by the Registry Operator:
        1. for use in its Registry Services, 
        2. or for use by the Registry Operator in performance of its roles and obligations to the Critical Domain Holder, Registrar and/or Registrant, 
        3. or for use by the Registrar in performance of its roles and obligations to the Critical Domain Holder, Registry Operator and/or Registrant.
    Role and responsibilities of the Registrar

    The parties agree to and accept the role of the Registrar as set out below in respect of the protection of .gov.uk domains and subdomains.

    24. The Registrar must meet the Criteria to be a .gov.uk Approved Registrar at all times.
    25. The Registrar must only provide .gov.uk domains directly to the Registrants that they have Registrant Agreements with. The Registrar must not provide .gov.uk domains via any reseller.
    26. The Registrar must maintain a list of all Registrants that have delegated lower-level subdomains out to sub-Registrants.
    27. The Registrar must ensure that if a Registrant transfers a domain name:
        1. the new Registrant is eligible to have the domain, 
        2. any new Registrar is a .gov.uk Approved Registrar,
        3. all parties follow the Transfer your domain name guidance.
    28. The Registrar agrees that any persistent failures, as defined and/or determined by the Registry Operator, and confirmed at the sole discretion of the Critical Domain Holder, to meet the Criteria to be a .gov.uk Approved Registrar, will result in:
        1. the Registrar no longer being a .gov.uk Approved Registrar,
        2. the Registrar, in consultation with the Registrant, to transfer the management of its .gov.uk domain names to an alternative .gov.uk Approved Registrar,

    The Registrar must at its own cost and expense, provide all such support, assistance and cooperation and execute or procure the execution of all such documents as the Critical Domain Holder or the Registry Operator may from time to time require for the purpose of giving full effect to this provision.

    29. The Registrar is an independent data controller in its own right for personal contact data contained within the Registry Data. The Registry Data means any data, including but not limited to DNS resource records, public-key material for DNSSEC and personal contact data, in each case held by the Registry Operator:
        1. for use in its Registry Services, 
        2. or for use by the Registry Operator in performance of its roles and obligations to the Critical Domain Holder, Registrar and/or Registrant, 
        3. or for use by the Registrar in performance of its roles and obligations to the Critical Domain Holder, Registry Operator and/or Registrant.
    Role and responsibilities of the Registrant

    The parties agree to and accept the role of the Registrant as set out below in respect of the protection of .gov.uk domains and subdomains.

    30. The Registrant is an entity which has registered a .gov.uk domain name in the .gov.uk Registry.
    31. The Registrant must remain in legal control of their .gov.uk domain name at all times. This includes not reselling or passing control of their .gov.uk domain name to a non-public sector organisation.
    32. The Registrant must get approval from The Critical Domain Holder prior to transferring their .gov.uk domain to any other organisation.
    33. The Registrant must protect its .gov.uk domain name by following the domain registration and management rules, which are defined in the Apply for your .gov.uk domain name guidance on GOV.UK that apply to them, found here:

    • Get permission to apply for a .gov.uk domain name

    • Identify a registrant for your .gov.uk domain name

    • Choose your .gov.uk domain name

    • Get started with your .gov.uk domain name

    • Creating and managing .gov.uk subdomains.

    • Keeping your domain name secure

    • Renew your domain name

    • Make changes to your .gov.uk domain name

    • How to stop using your domain name

    • What to do if your domain is compromised

    34. The Registrant has the right to move its .gov.uk domain name from the Registrar to any other Registrar at any time and for any reason. The Registrant is not entitled to a refund for any remaining term of the registration.
    35. The Registrant accepts that if their Registrar is no longer a .gov.uk Approved Registrar, then the Registrant must move its .gov.uk domains to a .gov.uk Approved Registrar.
    36. If the Registrant has delegated lower-level subdomains out to a sub-Registrant, the Registrant:
        1. must tell its Registrar,
        2. must help the sub-Registrant meet the domain registration and management rules, which are defined in the Apply for your .gov.uk domain name guidance on GOV.UK that apply to them,
        3. is a data controller of the personal data that the sub-Registrant has shared with it.
    37. The Registrant is an independent data controller in its own right for personal contact data contained within the Registry Data. The Registry Data means any data, including but not limited to DNS resource records, public-key material for DNSSEC and personal contact data, in each case held by the Registry Operator:
        1. for use in its Registry Services,
        2. or for use by the Registry Operator in performance of its roles and obligations to the Critical Domain Holder, Registrar and/or Registrant,
        3. or for use by the Registrar in performance of its roles and obligations to the Critical Domain Holder, Registry Operator and/or Registrant.
    38. The Registrant agrees that the Critical Domain Holder and its suppliers are authorised to undertake monitoring of all .gov.uk domains and subdomains as described on the Domain Management team page. The purpose of monitoring is to test for the secure configuration of domains and associated digital services and alert the relevant service owners when problems are found.

        The Registrant consents to the Critical Domain Holder and/or its suppliers processing personal data, specifically collecting DNS records and WHOIS records where they are available, to:

        • provide support; protect the domain names in the public sector
        • reduce the risk of attack to associated services such as email, web, and digital services
        • ensure the governance and accessibility of web services

        The Registrant consents to the retention of personal data by the Critical Domain Holder and/or its suppliers.

    Role and responsibilities of the sub-Registrant

    The parties agree to and accept the role of the sub-Registrant as set out below in respect of the protection of .gov.uk domains and subdomains.

    39. The sub-Registrant is an entity which has been given a lower-level domain from a .gov.uk Registrant. The sub-Registrant is not the same organisation as the Registrant.
    40. The sub-Registrant must protect its .gov.uk domain name by following the domain registration and management rules, which are defined in the Apply for your .gov.uk domain name guidance on GOV.UK that apply to them, found here: 

    • How you are accountable for protecting your .gov.uk domain

    • Creating and managing .gov.uk subdomains

    • Keeping your domain name secure

    • How to stop using your domain name

    • What to do if your domain is compromised

    41. The sub-Registrant is a data controller of the personal data it shares with the Registrant.
    42. The sub-Registrant agrees that the Critical Domain Holder and its suppliers are is authorised to undertake monitoring of all .gov.uk domains and subdomains as described on the Domain Management team page. The purpose of monitoring is to test for the secure configuration of domains and associated digital services and alert the relevant service owners when problems are found.

        The Sub-registrant consents to the Critical Domain Holder and/or its suppliers processing personal data, specifically collecting DNS records and WHOIS records where they are available to:

        • provide support; protect the domain names in the
        • public sector; and to reduce the risk of attack to associated services such as email, web, and digital services
        • ensure the governance and accessibility of web services

        The Sub-registrant consents to the retention of personal data by the Critical Domain Holder and/or its suppliers.

    Pricing for .gov.uk domain names
    43. The pricing for .gov.uk domain names is to be confirmed.

We strongly advise that any customer looking to register a .gov.uk to refer to the respective eligibility criteria as per links below and also on our dedicated .gov.uk information page BEFORE placing an order with ourselves. Two free manual submission attempts are included in the price of the initial domain registration application (i.e. initial application and then subsequent application should initial application be rejected). All further registration application attempts would be processed at our standard hourly rate. Should the application fail due to ultimate rejection by the CDDO then the domain registration fee will be refunded in full, less our processing charge of £25 + vat which covers our time to prepare and submit the first two application attempts.

for a .gov.uk domain name: step by step - GOV.UK (www.gov.uk)

PLEASE NOTE – ALL .gov.uk Registrants are requested to sign up to page updates for all sub-sections contained within the above link so they are notified of any new/amended registration requirements.

Registry Operational Policies – Registrar Resources (nominet.uk)

1.3 .no Domain Registration (Proxy Requirement)

This domain extension is normally restricted to Norwegian companies with a maximum of 100 domains per company. However, we can provide a proxy service via our domain supplier to enable companies from outside of Norway to register these domains.
The proxy service is priced at £120 + vat p/a per domain registration and is automatically included as part of the domain registration/renewal fee.

2. Services

1. We provide domain name registration services on an "as available" basis. Our acceptance of an application to register a domain name is not an acknowledgement by us that the domain name is available. The success or failure of domain name registration depends on many factors outside our control and we cannot therefore guarantee that an application will be successful. Any application to register a domain name is therefore subject to the successful registration of the domain name at the applicable domain name registry/registrar. A successful registration is shown by the domain name being displayed on the appropriate WHOIS directory of the registry/registrar as being registered to the customer.
2. If a domain name is not successfully registered with the registry/registrar or if we do not accept an order for whatever reason, we will refund the registration fee a customer has paid to us or place a credit of the same amount on the customers’ online account. However, we will not be liable for any loss or damage arising or resulting from any inability to register the domain name or from us not accepting and processing an order and we will not be responsible for any costs incurred or other steps taken by a customer in anticipation of the registration or transfer of a domain name prior to receipt of official confirmation of such registration or transfer. Neither will we be liable to refund the registration fees if, for any reason after registration, a customer chooses to relinquish the domain name or if a customer subsequently cancels their order.
3. Customers should note that any domain name registered through ourselves may subsequently be challenged and/or cancelled by parties other than ourselves if the registration is deemed by the official registry to be invalid under their terms (for example trademark infringement).
4. Customers agree that Nuco Technologies Ltd t/a Host-it™ Internet Solutions will be registered as the default Administrative and Technical Contacts for all domain names registered by us or transferred to us. This will allow us to manage the domain name on the customers' behalf. If a Domain Reseller wishes to have their own contact details set as the Administrative and Technical Contacts for client domains under their control then they will need to provide a signed request confirming what contact details to add. They must also request their details to be added as contacts each time they place a new domain registration or transfer order. It is the resellers responsibility to ensure their contact details remain up to date and failure to do so could result in the contact details being reverted back to the default entries.
5. Customers agree that Nuco Technologies Ltd t/a Host-it™ Internet Solutions may, at any time and without notice, change the domain name Registrar or other supplier with which/whom we manage the domain name(s) on the customers’ behalf.
   
   To do so may require us to perform a "Registrar Transfer". In which case, customers authorise us to act on their behalf in this regard and transfer the domain name(s) to our chosen supplier. Customers agree that any transfer authorisation emails will be dealt with by us as the authorised Administrative Contact for the domain name(s).
   
   We will endeavour to perform such transfers in a transparent manner, with no service disruption or the loss of any domain management facilities previously available to customers.
   
   Customers acknowledge that by us performing a Registrar Transfer, the domain name(s) will be blocked from transferring to any other domain name registrar for a period of 60 days from the date the transfer is completed as per the registry’s restrictions.

3. Charges and Payment

Nuco Technologies Ltd t/a Host-it™ Internet Solutions require payment in advance for the registration, renewal and transfer of all domain names where charges apply.

Our charges for registration and renewal, which include third party disbursements (for example the registry/registrars fees), can be viewed at https://www.host-it.co.uk/services/domain-names or by contacting us on 0344 745 1300 (sales option).

The disbursements and our charges represent the initial costs for the registration of a domain name and customers acknowledge that continued use of a domain name may expose them to additional charges payable to the local domain name registry/registrar, for example on renewal. Customers are liable for any such charges. The charges and disbursements charged will remain fixed for the registration term of the domain (such as twelve (12) months or twenty four (24) months as applicable or notified to customers.

a.    Nuco Technologies Ltd t/a Host-it™ Internet Solutions’ charges for transferring an externally registered domain name to themselves or away from themselves are in accordance with section 8 of these Terms and Conditions.

b.    No refund will be given if:

1. termination takes place within the existing registration period of the domain name.
2. the domain name was renewed directly by the customer with the domain registry/registrar.

Nuco Technologies Ltd t/a Host-it Internet Solutions strongly advises against automated payments for domain renewals being made via Direct Debit (DD). Due to the way that the DD system works, these payments are not processed instantly and certain domain extensions have no grace period meaning that if the customer opts for this payment method then they risk loss of service to any website/email using the domain and also potentially relinquishing ownership of the domain too as the domain may be dropped by the Domain Registry before payment is processed and our renewal request is then made.

Automated payments cannot be taken from PayPal either.

4. Cancellation

Customers are entitled to cancel an order for a domain name subject to the following terms:

If we have not accepted and started processing the order, it will be cancelled subject to customers paying a cancellation charge of £10 plus VAT;

If we have started processing the order then (irrespective of whether or not the cancellation request is received within four (4) hours), it will be cancelled subject to the customer paying our full charges including the Local Administration Costs (if these have been incurred) and the cancellation fee referred to in the above clause.

Refund requests following cancellation must be emailed to accounts@host-it.co.uk. Where the customer has paid us by credit/debit card or PayPal for the purchase of the domain, we will endeavour to issue the refund to the credit/debit card or PayPal account used. In cases where this is not possible, a credit note of the same value will be applied to the clients account.

We highly recommend that all customers check in advance of placing a domain registration order with ourselves, the registration criteria for each domain extension which can be found on the following page of our website  https://www.host-it.co.uk/services/domain-names and also in the links at the end of these Terms & Conditions.   

If customers are not sure about their or their company/organisation’s eligibility to register a specific domain extension then we request that they contact our sales dept in advance of placing an order (Tel 0344 745 1300 – sales option or email sales@host-it.co.uk)

5. Domain name registry/registrar and indemnity

All customers agree and acknowledge that registration and use of the domain name is subject to the acceptable use policies, rules and/or other terms and conditions of the registry/registrar (see links at end of these terms). By submitting the order form to us, customers agree to be bound by any such policies, rules and/or additional terms and conditions and to fully and effectively indemnify us in respect of all losses, costs, expenses or liability suffered or incurred by us as a result of or arising out of any breach of these policies, rules and/or other terms and conditions. It is the customers responsibility to familiarise themselves with the policies, rules and other terms and conditions of the registry/registrar (see individual registry/registrar agreements below).

6. Domain Renewal

A domain name, once registered, will fall due for renewal at the expiration of the registration period specified. Any domains registered via ourselves will be listed in the customers online account admin panel along with the respective expiry date and we advise all customers to make a note of these dates for their own records.

We will attempt to notify customers of a domain’s pending expiry up to 5 times in advance of the registration period applicable to their chosen domain names via email (60 days, 30 days, 15 days, 7 days and 1 day before expiry).
It is the customers responsibility to keep their contact email address up to date on their online account(s) with us to allow us to do this as well as monitor the renewal date of their domain name(s) and ensure that we receive payment by the date it is due.  Failure to do so could result in the expiration and potential loss of a domain.

Should a customer wish to renew their domain name with ourselves then they have 2 options (also explained on the above domain renewal reminder emails that are sent out).The customer can either pro-actively renew their domains for the same renewal period as previously selected OR select an alternative renewal period with associated renewal fee (if available, subject to domain extension) via the online billing panel (https://portal.host-it.co.uk). Payment for this type of renewal can be made by Credit/Debit card OR PayPal.

Alternatively, if the customer has previously stored their Credit/Debit card details on the online billing panel and they are up to date, then the system will raise an invoice 15 days before the domains' expiry date (which the customer will notified by email) and attempt to take an automated payment and process the renewal automatically on the domain expiry date. The customer will be emailed confirmation of its success/failure. The system is unable to take an automated payment from a PayPal account. Nuco Technologies Ltd strongly advises against paying for automated renewals via Direct Debit (DD) – see Section 3.
Please note that the 'Auto renewal' option will renew the domain for exactly the same term as previously selected. If the customer wishes to look at alternative registration periods then they will need to renew manually as described above BEFORE the domain's expiry date.
NO DOMAIN SHALL BE RENEWED UNTIL PAYMENT HAS BEEN SUCCESSFULLY PROCESSED BY THE SYSTEM VIA THE ABOVE 2 METHODS.

For any customer online accounts which contain domain names, where that account is in a “Suspended” status due to outstanding invoices for any other services taken (not necessarily relating to domains), we reserve the right not to notify customers of the domain renewals and will not renew the domain names until that account is paid up to date and the account suspension status is removed.

Notifications of pending account suspensions are sent out to customers with plenty of advance warning so that they are able to resolve before this account status is reached and to ensure that domain notifications continue to be sent.

Unless customers have formally notified us (in writing) that they do not wish us to send them email reminders of renewal dates, our sole obligation in relation to the renewal of domain names is to issue one reminder to the customer at their last notified email address about the renewal date of the relevant domain name. This obligation will lapse if the customers registration of the domain name lapses or terminates for any reason. Nuco Technologies Ltd accepts no liability for the loss of registration of any Domain that has failed to be renewed nor any liability through the resulting loss of services (website/email) that are connected to that Domain.

We strongly advise customers to add a secondary email address (preferably with a third provider to their email primary address) to their online account to ensure that they receive these reminders.

1. Late Domain Renewal and Applicable “Redemption” Fees

   The following applies for domains where the registration is held by ourselves, which have passed their expiry date.

   All domains ending in .uk (not including .ac.uk or .gov.uk)
   In the event of the domain expiring, all associated services such as website hosting and email which is using the domain as its “Primary” domain will cease to operate within 30 days.
   .uk domains can be renewed up to 90 days after the domain expiry date at the same renewal price with no additional surcharge.
   After 90 days following the expiry date, it is no longer possible for the existing Registrant to renew the domain as it will be removed from our IPStag and returned back to the Domain Registry who will then make it available for others to register on a first come basis.
   
   Transferal of Expired .uk (not including .ac.uk or .gov.uk) domains to Nuco Technologies Ltd:-
   Under our Channel Partner status with the domain registry Nominet UK, Nuco Technologies Ltd t/a Host-it™ reserves the right (through Nominet's own terms) to transfer an expired .uk domain from the existing domain Registrant into our own name (Nuco Technologies Ltd). Should we choose to do this, we would confirm this in writing to the existing Registrant and would require the existing Registrant's explicit permission i.e. a signed request on their letterhead paper by the Registrant (if domain is registered to person) or an officer/director of company (if domain is registered to a company) confirming that they would be happy for us to take over ownership of the expired .uk domain that has been requested. Consent from the Registrant will not be requested earlier than 30 days before the date on which the domain name is due to expire, and no later than 30 days after the date on which the domain name expired. In the event that Nuco Technologies Ltd t/a Host-it™ request consent to transfer a domain to ourselves and consent is formally given then the original Registrant of the domain name will still retain the right to formally request (in writing, on letterhead paper) that the domain is transferred back to the original Registrant details and also renew the domain name in question up to 90 days after the domains' original expiry date.
   

   Domains ending in

   .com .academy .accountants .actor .ae .ag .agency .art .audio .band .bar .bargains .be .best .bid .bike .bio .biz .black .blackfriday .blue .boutique .brussels .build .builders .business .buzz .bz .cab .camera .camp .capetown .capital .cards .care .career .careers .casa .cash .catering .cc .cheap .christmas .church .city .claims .cleaning .click .clinic .clothing .cloud .club .cn .co .coach .coffee .community .computer .condos .construction .consulting .contractors .cooking .cool .country .credit .creditcard .cricket .cymru .dance .dating .deals .degree .delivery .democrat .dental .design .diamonds .diet .digital .direct .directory .discount .dk .domains .durban .education .email .energy .engineer .engineering .equipment .estate .eus .events .exchange .expert .exposed .fail .farm .finance .financial .fish .fishing .fitness .flights .florist .forsale .foundation .fr .fund .furniture .futbol .gal .gallery .gift .gifts .glass .global .gr .gratis .gripe .guitars .guru .haus .health .healthcare .help .hiphop .hiv .holdings .holiday .horse .host .hosting .house .how .immo .immobilien .info .ink .institute .insure .international .investments .irish .it .joburg .kim .kitchen .kiwi .land .lease .legal .lgbt .life .lighting .limited .limo .link .llyw.cymru .loans .london .maison .management .market .marketing .media .meet .melbourne .memorial .menu .mobi .moe .money .mortgage .net .network .ninja .nl .no .onl .org .partners .parts .party .photo .photography .photos .pics .pink .pizza .place .plumbing .press .productions .property .pt .pub .red .rentals .repair .report .rest .restaurant .rip .rocks .rodeo .sarl .school .science .scot .se .sexy .shiksha .social .software .solar .solutions .space .store .supply .support .surgery .sydney .systems .tattoo .tax .technology .tel .tienda .tips .today .tokyo .tools .top .town .toys .training .tv .university .uno .us .vacations .vegas .villas .vision .vodka .vote .voting .voto .voyage .watch .webcam .website .whoswho .work .works .world .wtf .yoga .zone 
   
   
   In the event of the domain expiring, all associated services such as website hosting and email which is using the domain as its “Primary” domain will cease to operate within 17 days.
   These domain types can be renewed for 17 days after the domain expiry date at the same renewal price with no additional surcharge. After 17 days have passed the domain will be suspended on the 17/18th day for a period of 8 days.  During this 8 day period, the nameserver records of the expired domain name will be automatically updated by the Domain Registry to ns1.domain-expiry-notice.com and ns2.domain-expiry-notice.com.
   Any web requests for the domain will be redirected to the following web page http://www.domain-expiry-notice.com to inform the domain Registrant that the domain has been suspended due to non-renewal. This is in addition to our own email reminders that will have been sent out previously.
   Registrants can still renew the domain during this 8 day period at the usual renewal rate but an additional redemption fee will also apply which is currently priced at £90 + vat. This is a fee which is set directly by the Domain Registry which is passed onto the Registrant. Should a domain be renewed during this period, the nameservers will revert back to their previous settings and will be operational again within 30 minutes of renewing.

   After the 8 day period has passed, if the domain has still not renewed then the domain will go into full “Redemption” status at midnight on the 8th/9th day of the initial suspension and this period will last for a further 30 days. During this period, the domain can still be renewed by the Registrant at the usual rate but an additional higher redemption fee will also apply which is currently priced at £100 + vat. Again, this is a fee which is set directly by the Domain Registry which is passed onto the Registrant.
   After the 30 day Redemption period has passed, the Registrant will no longer have the opportunity to renew and retain the domain. There will then be a period of 5 days where the domain goes into a “Pending Delete” status and is then then released by the Domain Registry and can be re-registered by anyone on a first come basis.

   Domains ending in .eu.com .gb.com .uk.com & .uk.net
   In the event of the domain expiring, all associated services such as website hosting and email which is using the domain as its "Primary" domain will cease to operate on the expiry date.
   These domain types can be renewed for up to 30 days after the domain expiry date at the same renewal price with no additional surcharge. After 30 days have passed the domain will be deleted by the Domain Registry and made available for anyone to register again a further 5 days after deletion.

   Domains ending in .cn

   In the event of the domain expiring, all associated services such as website hosting and email which is using the domain as its "Primary" domain will cease to operate on the expiry date.
   These domain types can still be renewed for up to 30 days after the domain expiry date and an additional reactivation fee of £25 + vat will be charged in addition to the normal renewal price.
   After 30 days have passed, there is a further 15 day restore period where £100 + vat will be charged in addition to the normal renewal price in order to renew the domain, after which the domain is deleted by the Registry and will become available for anyone to register.

   Domains ending in .irish

   In the event of the domain expiring, all associated services such as website hosting and email which is using the domain as its "Primary" domain will cease to operate on the expiry date.
   These domain types can still be renewed for up to 40 days after the domain expiry date.
   After 40 days have passed, there is a further 30 day restore period where £125 + vat will be charged in addition to the normal renewal price in order to renew the domain, after which the domain is deleted by the Registry and will become available for anyone to register.

   Other domain types (for example .se/.no/.pt/.gr/.fr/.nl/.de/.es/.eu/.in/.me/.ws/.co.nz/.dk)
   In the event of the domain expiring, all associated services such as website hosting and email which is using the domain as its “Primary” domain will cease to operate immediately.
   It “may” be possible for some of these domain types to still be renewed after expiration at the usual renewal rate, but an additional redemption fee of £100 + vat will also apply and a minimum 3 year renewal term may also be applicable. The longer renewal term and timescale available to be able to renew the domain after its expiry date has passed will vary depending on each individual domain type and domain Registrants who are in this situation should contactdomainadmin@host-it.co.ukASAP via email or support ticket, who can then check with the relevant Domain Registry and confirm back on the what the status is.
   It is currently not possible to restore/renew .de and .ws domains after the expiry date has passed.

7. Domain Registration Information and updates

7.1 Domain Registrant Address Changes

It is the responsibility of the customer to ensure that address and contact information which is held for their domain(s) is kept up to date at all times.

Should changes need to be made to the Registrant address or contact information then clients can either modify this through their billing panel (https://portal.host-it.co.uk) OR if the domain ends in .uk (apart from .gov.uk and .ac.uk) then they can also update through their Nominet panel login (https://secure.nominet.org.uk/auth/login.html) OR they can request that we make these changes on their behalf by submitting a formal change request by fax or post confirming the domain(s) and the new address/contact details that should be set. The domain Registrant should sign the request or where the Registrant is an organisation then should be signed by an Officer or Director of the organisation on the organisations' letterhead paper. This will be validated by ourselves by phone using the contact details held on the clients' account where the domain is held before the changes are made and confirmed by return. The changes will then show in the domains' WHOIS output within 3 working days of confirmation being given. Nuco Technologies Ltd t/a Host-it™ Internet Solutions will not charge to make these changes based on up to one change being made per domain per year. Any more than this would be charged at our standard hourly rate.

7.2 Domain Registrant Name Change

The domain registrant is classed as the legal owner of the domain until that domain expires and comes up for re-registration. If the registrant name is to change i.e. the domain has been sold or the company/organisation has been taken over then the details on the domain name should be updated accordingly via the following processes dependent on domain type:-

.uk domains (not including .gov.uk or .ac.uk)

Changing the Legal Registrant of a .uk domain name, can be performed directly through Nominet (the .uk domain registry). Customers can do this online at the following link:- secure.nominet.org.uk/auth/login.htm. Please note that Nominet may charge a small fee to process such requests.
Further information can be found on Nominet’s website www.nic.uk/registrants/maintain/transfer/

Alternatively as a Nominet Accredited Registrar, Nuco Technologies Ltd t/a Host-it™ Internet Solutions is also able to change the Legal Registrant name. In order to instigate this change, we would require the existing Domain Registrant to submit a formal change request by fax or post confirming the domain(s), the new legal Registrant's name and the reason why the change is being requested. The domain Registrant should sign the request or where the Registrant is an organisation then should be signed by an Officer or Director of the organisation on the organisations' letterhead paper. This will be validated by ourselves by phone using the contact details held on the clients' account. We shall then also require the new Registrant to also submit a formal request by fax or post confirming the domain(s) and that they agree to be the new legal owners whilst confirming their full address and contact details (telephone/email). The new domain Registrant should sign the request or where the new Registrant is an organisation then should be signed by an Officer or Director of the organisation on the organisations' letterhead paper.
This will be validated by ourselves by phone using the contact details that have been specified. The fee for making the change will be £10 + vat and the existing and new registrant will need to decide who pays this. Once decided an invoice will be raised and once paid and both requests have been received and validated then the changes will be applied within 3 working days and confirmation sent to both parties.

.cn & .eu domains

Changing the Legal Registrant information on these domain types needs to be performed directly through their respective Registry. This is known as a "trade".

The Registry will charge ourselves for the trade and this will be passed directly onto the Registrant. Please contact us in advance of requesting this type of change in order to confirm on the fee involved and any supporting documentation required which would need to be submitted to the respective Registry by both existing and new Registrant.

Other Domains (.com .net .org etc)

For security, changing the Registrant Contact Name, the Registrant Organisation Name or the Registrant Contact Email address on these domain types can ONLY be performed by Nuco Technologies Ltd t/a Host-it™. In order to instigate this change, we would require the existing registrant to submit a formal change request by fax or post confirming the domain(s), the new legal Registrant's name and the reason why the change is being requested. The domain Registrant should sign the request or where the Registrant is an organisation then should be signed by an Officer or Director of the organisation on the organisations' letterhead paper. This will be validated by ourselves by phone using the contact details held on the clients' account. We shall then also require the new Registrant to also submit a formal request by fax or post confirming the domain(s) and that they agree to be the new legal owners whilst confirming their full address and contact details (telephone/email). The new domain Registrant should sign the request or where the new Registrant is an organisation then should be signed by an Officer or Director of the organisation on the organisations' letterhead paper.

This will be validated by ourselves by phone using the contact details that have been specified. There is currently no fee to make this change, providing the respective domain registry makes no charge to ourselves – this will be confirmed when the request is received. Once both requests have been received and validated then the changes will be applied within 3 working days and confirmation sent to both parties.

Please note that when the changes are applied to the domain, the domain registry will also perform their own validation checks by sending an email to the current registrant contact email address for approval of the change of registrant. If the registrant contact email address itself has been modified then an email will also be sent to the new registrant email contact address for approval of the change of registrant. All parties have to approve the change before the registrant details will be updated. If any party denies the change then the requested change of registrant will be cancelled. If after 14 days approval has not been received then the change will expire and be cancelled and the process restarted again. As part of the ICANN policy when a change of registrant is authorised a 60 day domain transfer lock will be enforced. This means the domain cannot be transferred to another registrar during this lock period. However the current registrant has the option to opt-out of this 60 day lock when approving the change.

7.3 .uk domain Registrant Data Validation

All .uk domains (apart from .gov.uk and .ac.uk) will have their Registrant name and address data periodically checked and validated directly by the domain registry Nominet under their "Data Quality Policy" against their own verification systems. Where Registrant data is found to be inaccurate OR incomplete, Nominet will contact Nuco Technologies Ltd t/a Host-it™ as the domain Registrar to confirm where the issue is, along with the affected domain(s) and as an Accredited Domain Registrar it is then our responsibility to ensure that the issue is resolved by liaising directly with the domain Registrant. When we are notified of such an issue by Nominet we will try to contact the Registrant via the following methods:-

Email (using main contact email address on clients' account)
Raise a support ticket on clients' online account
Phone (using registered contact number on clients' account)
Letter (sent to main registered address held on clients' account)

Where the issue relates to an address verification query then we shall require the existing Registrant to provide corrected data which we shall validate against our own verification systems. If we are unable to do this then we would require documentary evidence from the Registrant that the address data is correct by requesting proof of address through providing a copy of a utility bill, credit card/bank statement, invoice, passport, driving licence or similar document. Once we have verified the information that has been sent, we shall make the required changes within 3 working days and then inform Nominet.

Where the issue relates to a registrant name/type verification query then we shall require the existing Registrant to send through a signed request or where the Registrant is an organisation then should be signed by an Officer or Director of the organisation on the organisations letterhead paper confirming on the correct Registrant details that should be set and supplying documentary evidence that the amended Registrant name is correct i.e.proof of payment for the original domain registration/renewal or proof that the domain is used by the person/organisation via an associated website that uses the domain.
Once we have verified the information that has been sent, we shall make the required changes within 3 working days and then inform Nominet.

If we are unable to make contact with a Registrant by any of the above contact methods within 30 days of the first request being sent OR we are unable to verify the data that has been returned to us by the Registrant as per above requirements then under Nominet's Data Quality Policy, we will suspend the domain name(s) which will mean any associated website/email will no longer function, until such time that we have received a response and can successfully verify the data that has been sent.

8. Domain WHOIS Privacy Service

The following chargeable service is ONLY available on the following domain names:-
.com .net .org .biz .info .cc .tv .mobi .me
By requesting the Whois Privacy service ("service") offered by Nuco Technologies Ltd and their domain registrar for any of the above domain types, the customer ("registrant") agrees to the following terms and conditions:-

The WHOIS Privacy service is intended for protecting the registrant for legitimate purposes only.
Nuco Technologies Ltd and their domain Registrar reserves the right to suspend or disable this service at their own discretion without liability to the registrant.

In cases of an Uniform Dispute Resolution Policy (UDRP) procedure or a "cease and desist" addressed to the registrant, Nuco Technologies Ltd and their domain Registrar reserve the right to fully disclose the hidden registrant details that are held on the domain name where the WHOIS Privacy service has been set.
Postal messages addressed to the registered name holder but sent to the WHOIS Privacy address will not be forwarded.

The service is offered as an optional and supplemental service for registrations of domain names and is only available for new domains that are registered through and domain names already registered with Nuco Technologies Ltd. The registrant may designate any domain name contained in their account (subject to the availability of the service on the domain extension type as confirmed above).
The registrant may elect to disable the service at any time to replace the whois data with their own data.

The registrant shall retain full control and ownership over and remain the legally responsible owner of the domain name. The registrant maintains full liability for the registration and use of the domain name and agrees to release, defend, indemnify and hold Nuco Technologies Ltd, subsidiaries, affiliates, agents, directors, officers and employees, along with its Domain Registrar from and against any and all claims, demands, liabilities, losses, damages or costs, including reasonable attorney's fees, arising out of or related in any way to the domain registration itself, the privacy services provided and/or the registrants' use of their domain name registration.

As per Section 7 of our Domain Registration terms, the registrant agrees to provide and maintain true, accurate and up-to-date registration information for the domain name owner, including their name, postal address, email address and phone number. The Registrant warrants the accuracy of this information. In case of the use of inaccurate, fake or outdated information, Nuco Technologies Ltd or its domain Registrar is entitled to take all necessary actions to avoid legal or financial liability in the Registrants stead, including, but not limited to the deletion of the domain name or the deactivation of the service.

For third parties wishing to report abuse of the WHOIS Privacy Service or infringement of trademarks or other rights then please emailabuse@host-it.co.uk
There is currently no additional charge for this service.

9. Domain Transfers (To and From)

9.1a - Transferring away - There are no fees at present to transfer a domain away from us provided the correct information is supplied and all the terms within the Payment Policies section (see General Terms) are also satisfied and also that we are able to validate the source of the request (see section 8.1b below).

We will complete the request exactly as instructed so if you are unsure please ask the new company for full instructions as the exact process can vary slightly between registrars and domain extensions. When transferring to us we give you full and accurate details of exactly what is needed and when you need to do it so when transferring away this is information you need to get from the receiving company. We will attempt to transfer the domain three times after which a fee of £25 + vat is chargeable to cover up to three additional attempts. 

To ensure all requests are authorised they should be signed by the account holder or domain registrant or a director (if registrant is a limited company) and can be faxed or posted to the address/facsimile number displayed on our Contact page. If sending by post, please use a Recorded Delivery service as proof of sending and if by fax, please retain a copy of the transmission confirmation slip. If you supply a return fax number or stamped addressed envelope we will send confirmation when your instructions have been completed.
The request can also be attached to a Support Ticket raised from within the customer portal (https://portal.host-it.co.uk).

The request must include the domain name(s) and the relevant information to effect the transfer (it is slightly different for some domain extensions) however the exact process and order can vary between providers so this information can only be supplied by the new provider. NB: If your new providers transfer process involves agreeing to the new terms of business then obviously this confirmation cannot be made by the current provider (ourselves).

The reason we ask for written confirmation is not only to protect us but also to help prevent a fraudulent application attempting to take control of your domain. We would however be sorry to see you go. :~(

9.1b Validation - We will also need to perform a quick additional check to ensure any request is genuine (i.e. it is being made by the domain owner/account holder). This is performed by phone by the Validations team who will make contact using the existing/known contact details (details which have been in the account for at least one month prior to the request). The Validations team will try up to three times (they will try this on three different days and also at different times).  Please note that any correspondence with the Validations team initiated by the customer is dealt with exclusively by support ticket OR if ticket unavailable then via the technical email address.

There is currently no additional charge for the validation process however if the Validations team are still unable to validate the source this way because the account holder has not kept their details up to date then subject to a fee of £7.99+vat to help cover the additional time involved they can then offer to perform one of the following as an alternative.

i) Write to the whois details or if a company the registered office address with a pass code which can then be sent to us with the request. A fee of £7.99 + vat will chargeable for this process to help cover the additional time involved.

ii) The person requesting the change can raise a new request which includes supporting evidence to help establish that the party making the request is the domain owner. For example original copies of two utility bills or other id - this will be discussed and mutually agreed as we will phone the person making the request via the details they have provided to mutually agree what is suitable to establish that they are the domain owner. A fee of £12 + vat will chargeable for this process to help cover the additional time involved.

9.1c Lead-Time - Transfers are completed within a maximum of seven working days of receipt subject to successful validation of a request. If you require transfer on a specific day we can also offer an expedited service for the following fees: weekday working hours (9am-5pm) £15+vat, and any other times/days £29+vat. Each request can include up to three domain names.

9.2 - Transferring to us - Just let us know the domain(s) and we will advise you of the procedures that apply to your domain(s). Where necessary we will supply you with a simple form to complete with all the correct information that you can send to your existing hosting company. If we send the necessary information three times without success we will give you the option to either stop the process without any cost to you or pay a fee of £25 to cover three additional attempts (You should then try and reclaim this from your existing company) We would be happy to have your business. ;~) .

If you are transferring an international name space domain (ie .com/.net/.org) to us there is a fee of £15 + vat however this also includes an additional years renewal of the domain name.

10. Indemnity

All customers will indemnify us against all costs, claims, damages and losses incurred by us as a result of:

a)  any claims that any of the domain names infringe the intellectual property rights of any third party;

b) any errors in any information provided by customers in relation to any domain name transfers or registrations; and

c) any act or omission by us in reliance on any information provided by customers.

11. Disputes

If we become aware of any dispute with any other person or business or organisation regarding any domain names registered through ourselves, we may, at our sole discretion, and without notice or liability to you, cease any further use or service of such domain names including, without limitation, deleting or suspending them from our computer systems, and/or making appropriate representations or providing information to any relevant authority or interested party.

12. Interpretation

If there is any conflict between our terms and conditions and the terms and conditions of the registry/registrar the terms and conditions of the registry/registrar will take precedence.

13. Domain name specific Terms & Conditions and related Dispute Resolution Policy

Certain domain names may be subject to additional terms and conditions as laid down by the respective domain registrars/registries; where possible relevant links have been provided below. Some of the links may require a PDF reader installed on the end user’s computer in order to read the page.

Please note that the above links are to external websites and may change.